The MediVoice Recruit global team are experts in meeting quotas of all scopes, and in particular, pride ourselves in their ability to work within the tight constraints posed by niche criteria and complex briefs. For one of our most challenging projects, we were tasked with managing the recruitment and logistics of a programme of Formative and Summative Human Factors studies around a drug delivery device for patients with Pulmonary Arterial Hypertension, a very rare condition.
The study primarily consisted of face to face IDIs split across multiple cities in the US, and involved training of participants on devices, decay periods and follow up assessments. Whilst the large-scale, multi-location nature of the assessments themselves was relatively logistically challenging, the recruit itself took precedence as the trickiest aspect of the project due to the rare nature of the condition sought, and how poorly the sought participants were. We utilised our wide network of respondents in order to find just the right respondents, working with a deep level of respect and understanding, whilst taking steps to ensure our ultimate panel of participants were as comfortable as possible.
We worked closely with patient support groups to conduct the recruit, helping ensure that all quotas were met well within the study timeframes, whilst retaining an understanding and supportive manner throughout both the recruitment and assessment phases. Our global teams’ ability to balance diligent management and a high level of patient support resulted in the establishment of many lasting relationships with a number of truly inspiring patients and caregivers who took part.